Shipping & Delivery
Tracked shipping. Orders ship with tracked services (typically YunExpress / 4PX). Carrier availability depends on destination.
We aim to dispatch in-stock orders within 1–3 business days after payment.
Tracked shipping
Tracked shipping via YunExpress / 4PX. Carrier varies by region.
Typical transit time
Most destinations: ~7–15 business days after dispatch (customs/peak season may extend).
Taxes & duties
Import taxes/VAT/fees may be charged by your local customs. Customers are responsible unless stated otherwise.
Delays / lost packages
If tracking stalls or delivery fails, contact support with your order number and tracking ID.
How long does shipping take?
Typical transit time is ~7–15 business days after dispatch. Remote regions or customs can extend this.
Do you ship to my country?
Availability depends on carrier restrictions. If checkout shows no shipping options, your region may be temporarily unavailable — contact us.
Will I pay import tax or VAT?
It depends on your country. Any import tax/VAT/fees charged by customs are the customer's responsibility.
What if delivery fails, is delayed, or is lost?
Contact support with your order number and tracking ID. We will investigate with the carrier and provide next steps.
Need shipping help? Contact us with your order number and destination country.