Warranty & Returns
12-month limited warranty. We cover manufacturing defects under normal intended use. If your unit arrives DOA or develops a fault, we’ll help you get back to measuring.
Please follow the published ratings and limitations in the docs.
What does the warranty cover?
Manufacturing defects and failures under normal intended use within 12 months of delivery.
What isn't covered?
Misuse, accidental damage, operation beyond published ratings, modifications, or normal wear.
How do I start a warranty claim?
Contact support with your order number, a description of the issue, and photos/video showing the fault and setup.
Do you accept returns?
If you need to return an item, contact support first for eligibility and an RMA. Returns must be authorized before shipping back.
What evidence do you need?
Order number, serial (if available), photos of the unit and packaging, and a short video or measurements demonstrating the issue.
Start a warranty request: Send your order number and evidence. We typically respond within 1–2 business days.