Return and Refund Policy

Effective date: February 1, 2026

We want you to be satisfied with your purchase. This Policy explains how returns, refunds, replacements, and warranty support work.

1) Returns (change of mind)

You may request a return within 30 days of delivery if:

• The item is unused, undamaged, and in original packaging; and
• All included accessories are returned.

Return shipping costs are the customer’s responsibility for change-of-mind returns. Original shipping fees (if any) are non-refundable.

2) DOA / Damaged in transit

If your item arrives defective or damaged, contact us within 7 days of delivery with:

• Order number
• Photos/videos showing the issue
• Packaging photos (if damaged in transit)

We will work with you to provide a replacement, repair, or refund as appropriate. For verified DOA or transit damage, we typically cover reasonable reshipping/replacement costs.

3) Warranty support

We provide a 12-month limited warranty for manufacturing defects (details may be stated on our Support/Warranty pages). Warranty does not cover: misuse, over-voltage, improper wiring, operation beyond published limits, unauthorized modification/repair, physical damage, liquid damage, or ESD damage caused by improper handling.

We may request diagnostic information (photos/videos/scope screenshots) to confirm the issue.

4) Non-returnable items

Items that are used, altered, or damaged after delivery may not be eligible for refund. We reserve the right to refuse returns that do not meet the conditions above.

5) Refund processing

Once your return is received and inspected, we will notify you of approval or rejection. If approved, refunds are processed to the original payment method. Processing times vary by payment provider but typically take 5–10 business days.

6) Chargebacks

If you have a problem, please contact us first. Initiating a chargeback without contacting support may delay resolution.

Contact

Email: support@isosentry.com