Privacy Policy

Effective date: February 1, 2026

This Privacy Policy describes how IsoSentry (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.isosentry.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

1) Personal information we collect

When you use the Services, we may collect the following categories of personal information:

• Information you provide to us: name, email address, phone number, shipping/billing address, order details, and support communications.
• Information we collect automatically: device and usage information such as browser type, IP address, time zone, cookies, pages viewed, and interactions.
• Information from third parties: payment and transaction information provided by Shopify and payment processors for order processing.

2) How we use your personal information

• To provide and fulfill orders (payment processing, shipping, returns, customer support).
• To communicate with you about your order, updates, and support requests.
• To detect and prevent fraud, abuse, and security incidents.
• To improve and optimize our Site and Services (analytics, performance, usability).
• To provide marketing communications where permitted by law (you can opt out at any time).

3) Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Services, remember preferences, enable shopping cart functionality, and understand how the Site is used. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

4) How we share personal information

We may share your personal information with:

• Shopify and service providers that support store operations.
• Payment processors (to process payments securely).
• Shipping and logistics providers (to deliver your order and provide tracking).
• Analytics and advertising partners (to measure performance and reach customers).
• Law enforcement or regulators when required by law, or to protect our rights.

We do not sell your personal information.

5) International data transfers

Your information may be processed in countries other than your country of residence. We take reasonable steps to protect your information in accordance with this Policy.

6) Retention

We retain personal information as needed to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, and enforce agreements.

7) Your rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object or restrict certain processing. To exercise your rights, contact us at support@isosentry.com.

California residents: you may have additional rights under applicable state privacy laws. We will not discriminate against you for exercising your rights.

8) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. No security method is 100% secure.

9) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on the Site and update the effective date above.

10) Contact

Email: support@isosentry.com