Support
Coming soon — FAQ, warranty, shipping and contact.
Support Center
Find docs, shipping, warranty, and direct order-status help in one place.
FAQ
Common questions about IsoSentry products and shipping.
Warranty?
12-month warranty.
Shipping from where?
Tracked shipping via YunExpress / 4PX (availability varies by region).
Carriers?
YunExpress and 4PX; some regions may be unavailable.
How to track my order?
Email support@isosentry.com with your order number and purchase email. We will confirm dispatch and carrier status.
Do I pay import tax?
Depends on your country; see Shipping policy.
Compatibility?
Works with standard BNC 1 MΩ scope inputs.
Power requirements?
USB-C 5 V from a charger or scope USB.
Safety limits?
CAT II 1000 V / CAT III 600 V (each input to earth; supplier-declared). Accessory ratings are supplier-declared; IsoSentry has not independently verified them. CAT rating is independent of 50X/500X selection.
Can I measure mains?
Per device marking: CAT II 1000 V / CAT III 600 V (each input to earth; supplier-declared). Accessory ratings are supplier-declared; IsoSentry has not independently verified them. CAT rating is independent of 50X/500X selection. Intended use is electronics bench measurements; see Safety Guide.
How do I contact support?
Email support@isosentry.com.