Shipping Policy

Effective date: February 1, 2026

1) Order processing

Most orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, processing may take longer.

2) Shipping origin and carriers

Orders typically ship from Shenzhen, China via YunExpress / 4PX or similar tracked carriers (availability varies by region). Carrier selection may change based on destination and logistics conditions.

3) Delivery estimates

Delivery times are estimates and not guaranteed. Typical ranges:

• United States / Canada: 7–15 business days
• Europe / UK: 7–18 business days
• Other regions: 10–25 business days

Remote areas may take longer.

4) Tracking

Once shipped, you will receive a tracking number by email (or in your account). Tracking updates may take 24–72 hours to appear after dispatch.

5) Duties & taxes

In many destinations we ship using Delivered Duty Paid (DDP) arrangements; however, availability depends on destination and carrier. If DDP is not available, duties, taxes, and customs fees may be collected by the carrier or local customs and are the customer’s responsibility.

6) Address accuracy

Please ensure your shipping address is correct and complete. We are not responsible for delays or losses caused by incorrect addresses. Address changes may not be possible after the order is dispatched.

7) Failed delivery / return to sender

If a package is returned to us due to incorrect address, refusal, or failed delivery attempts, we may charge a reshipping fee. If you request a refund instead, outbound shipping fees and return handling costs may be deducted from the refund where permitted by law.

8) Lost or damaged packages

If tracking shows “delivered” but you did not receive the package, contact us within 7 days so we can assist with carrier investigation. For packages damaged in transit, please provide photos of the box and product.

Contact

Email: support@isosentry.com